Geekgalaxy.gr is an online store selling collectible gift products and music records. The business’s details are as follows:
Headquarters: 35 Themistokleous,
Postal code: 12243,
Business VAT: 133172849
Public Fiscal Service: Egaleo
Hellenic Business Registry Number: 154411803000
The communication can be done either by calling 2105902355 or by e-mail at firstname.lastname@example.org.
1. PAYMENT METHODS
To repay your purchases, you can choose one of the following secure payment methods:
• Pay on delivery
Payment upon receipt of the order in cash. The employee of the courier company, delivers the order to you, if he receives the corresponding value of the parcel.
The cost of cash on delivery is 2 euros.
• Bank account deposit
You deposit the amount corresponding to your order in the following bank account:
IBAN: GR17 0171 3890 0063 8914 7805 809
Beneficiary: SCHOINAS PANAGIOTIS, NIKOLAOU
The order number or name must be stated as a reason.
• Credit / debit cards
Your card will be charged through the Alpha Bank platform. We accept payments:
- via credit, debit and prepaid cards of Visa, Mastercard, Maestro, Diners, Discover.
-using the Masterpass e-wallet.
All card payments are processed through Alpha Bank’s “Alpha e- Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
Payment with PayPal, the user is not charged with additional costs using this service.
• Payment at the store by card or cash
Receipt and payment of your purchases with cash or credit card from the store, Themistokleous 35 Egaleo, after consultation with the store.
2. Shipping Methods
• With a courier company
Shipping costs are borne by the buyer. The cost for a package up to 2 kg is 3 € and for every extra kilo it is 1 €. The delivery of the products is done with the company ELTA COURIER and it usually takes 3 working days, if it is in mainland Greece. In island Greece, as well as in inaccessible areas, 1-3 days are needed.
In cases of special needs and force majeure (strikes, natural disasters, etc.) the company geekgalaxy.gr does not bear any responsibility for any delays.
Purchases over € 80 have free shipping.
• Receipt from the store
It can be picked up from the store, after a relevant selection during the checkout and communication process with the store.
• With ELTA (for orders abroad)
Shipments to a destination outside Greece will be sent with ELTA.
3. Change-Return Policy
Any request for change or cancellation is made after contacting the store either by mail to email@example.com or by phone at 2105902355. Service hours Monday to Friday 10: 00-18: 00, holidays are excluded.
IMPORTANT: The products must be delivered in the same condition as they were received by the customer, with their packaging, without signs of wear or use, as well as the accompanying documents. If the product does not meet the above conditions, we reserve the right not to accept your request for a refund. The cost of the first return (cancellation or change) is covered by our company, for each subsequent return or change other than the original the shipping cost is charged to the customer according to the current invoice of the cooperating courier company, which is 3 €.
The products are tested after acceptance by the cooperating courier company.
• Right of Return
The buyer has the right, for any reason, to make a partial or full refund of the order within 2 weeks from the date of receipt.
Cancellation of an order can be made before it is received by the cooperating transport company and after communication either by phone or email to the above contact details.
A valid request for cancellation or refund is considered for the one for which the buyer has received a relevant confirmation in a manner corresponding to the manner of submission of the request.
• Product change
In case the buyer wishes to proceed with a product change, he has the opportunity to inform the store within 10 working days from the date of receipt and to inform about his intention and the product with which he wishes to proceed with the change.
Refunds are made within 10-15 business days. The return method is the same as the payment method you selected when ordered.
4. Transaction Security
The geekgalaxy.gr page cooperates with Piraeus Bank, guaranteeing you security and reliability. Your personal information is completely secure. In no case are they made public or revealed to third parties. Your credit, debit and prepaid card transactions are secure as advanced security systems are used to prevent your data from being compromised. Modern certification techniques based on internationally certified specifications are used. Piraeus Bank and the geekgalaxy.gr store are committed to the safe completion of your transactions.